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Free UK Delivery & Luxury Gift Box

Delivery & Returns

Delivery Information

Delivery/Shipping Type Approx. Delivery Time Price
Standard Delivery (Royal Mail 2nd Class) 2–14 working days Free
Royal Mail Special Delivery (not all UK address are eligible)
You must supply your FULL postal address as recognised by Royal Mail or the service will be void.
Orders must be placed before 11am available Monday to Thursday only and not available on Bank Holidays for next day delivery. Orders placed on the weekends will not be posted till the next working weekday. A signature well be required for delivery. On rare occasions there maybe a delay of up to 3 days for item to be dispatched. £7.95
Saturday Guarantee is no longer available
 
   
Europe International Delivery 5–20 working days £10.00
Worldwide Delivery (Australia, Canada, New Zealand, USA) 10–25 working days £10.00


Refunds and Exchanges

Here at A Touch of Silver we pride ourselves on total customer satisfaction, so therefore if you are not fully content with the jewellery you have chosen we are more than happy to provide a full refund or alternatively exchange it for a different item. 

Where possible please return any unwanted items in its original packaging within 14 days for a full refund.

Despite our reasonable prices we are confident in the quality of our sterling silver jewellery and offer a year guarantee on all our products.(This doesn't cover items that are lost) To speed up the refund process please inform us by email you are returning an item. We aim to process refund requests within a 24 hour period but the banks vary in the length of time to complete this transaction.

We can only offer refunds to the original purchasers.

Please note that for hygiene reasons we are unable to refund or exchange earrings.

All returns should be sent to:

A.T.O.S
PO BOX 392 DISS
IP22 9DH