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Free UK Delivery & Luxury Gift Box

FAQs

Q) How will my Jewellery be packaged?
A) All A Touch of Silver jewellery comes beautifully presented in a lovely gift box. We also have pretty presentation pouches available and dispatch all our jewellery in a strong cardboard protective postage box.

Q) How and when will my order be delivered?
A) Your jewellery will be delivered by Royal Mail. Please see our delivery section for full details.

Q) Can l pay by card over the phone?
A) It is possible to make a phone payment for your jewellery but we prefer online orders as to avoid any delays with dispatching your order.

Q) Which payment cards do you accept?
A) We accept payment with the following cards : Visa Debit, Visa Credit, MasterCard, Maestro and Solo Card.

Q) How can l be sure my payment is secure?
A) Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. For more information visit Stripe Security Page

Q) I’m making my purchase from abroad, will l have to pay any duty on my goods?
A) If you are placing an order outside of the UK you may be asked to pay extra in addition to your shipping costs to cover any fees associated with importing goods to your country.

Q) I’m purchasing the jewellery as a present, can my order be sent directly to the recipient?
A) Yes we can send your gift directly to the recipient. Please make this clear in the delivery address box.

Q) I saw an item on your trade stand at a show but I can’t find it on your website, can l still purchase it?
A) We do occasionally have items which are not on our website. There are several reasons for this, i.e. old stock, new stock on trial, stock with supply issues etc. Please get in contact and we will do our best to help.

Q) How do l look after my jewellery?
A) Please see our caring for my jewellery page. We also sell a polishing cloth to keep your jewellery clean. 

Q) I’ve left it a bit late and need my order urgently. Can you help?
A) Don’t worry, for a small fee we can get your parcel to you the next day.

Q) I’ve seen something on the website l like but my size is not available. Can you help?
A) Because we have our own on-site workshop we can often change sizes and alter lengths so it’s well worth while making an inquiry.

Q) Is the invoice included in the parcel?
A) We send all invoices via email so this means no pricing is included in your parcel.

Q) What countries do you ship to?
A) At the present time we ship to the UK, Europe, USA, Canada, Australia, and New Zealand.

Q) Is all the silver jewellery you sell sterling silver?
A) Yes all the Jewellery is 925 sterling silver. All items weighing over 7.78 grams are British Hallmarked.

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